Frequently asked questions
Delivery, Gift Aid and adoption, answered. If yours is not here, ask us.
Giving, delivery and hedgehogs
Standard delivery is £3.50 and free on orders over £30. Orders go out within three working days by second-class tracked post. Digital items, such as adoption certificates, can be emailed instead.
You choose one of the hedgehogs in our care and we send you a certificate, a photo and their story by post, with three email updates over the year. Adoptions are a gift for the animal, not ownership: your hedgehog stays with us until they are ready to be released.
If you pay UK income or capital gains tax, we can claim 25p for every £1 you give from HMRC, at no cost to you. Tick the box when you donate. Read more about Gift Aid.
Gift Aid is the main route for UK taxpayers. Higher-rate taxpayers can also claim back the difference between the basic and higher rates in their Self Assessment.
If it is out in daylight, staggering or injured, wear gloves, put it in a high-sided box with a towel and call us on 0113 496 0199 (demo number). See our step-by-step guide.
Yes. Start a fundraiser, tell us your idea and we will review the page within two working days. Fundraising pages show your target, your story and a supporter wall.
Tell us within 30 days and we will refund you. Adoption packs and donations cannot be refunded.